MESSAGE TEMPLATES — DURING THE STAY

1) CHECKING IN (mid-stay)
Hello [name], I hope your stay is going well so far!
Feel free to reach out if you need anything or have questions about the neighbourhood.

2) RESPONDING TO A WI-FI ISSUE
Hello [name], sorry for the trouble. Could you try restarting the router (button at the back, switch off for 10 seconds then back on)?
The network is "[name]", password "[password]". Let me know if that fixes it, otherwise I'll sort it out quickly.

3) LATE CHECK-OUT REQUEST
Hello [name], thanks for asking. [Yes, checking out by [time] works fine / Unfortunately another guest arrives at [time], so I can't move it this time — but you're welcome to leave your bags with me if needed].
Let me know what works best for you.