MESSAGE TEMPLATES — AFTER THE STAY

1) THANK-YOU AND REVIEW REQUEST (a few hours after departure)
Hello [name], thank you so much for staying with us, I hope everything went well!
If you have a moment, a review about your experience would really help me, and future guests too. Feel free to come back if you're ever in the area again.

2) FOUND ITEM LEFT BEHIND
Hello [name], I found [item] while cleaning after your departure.
Would you like me to post it to you (at your cost), or would you rather come pick it up? Let me know what works for you.

3) MINOR DAMAGE NOTICED
Hello [name], I hope you made it home safely.
While cleaning, I noticed [neutral description of the damage]. I just wanted to let you know before we discuss it — do you have any idea what happened?