Pre-stay message templates
Three messages to send at key moments before arrival: an immediate confirmation, a practical reminder 48 hours before, and a same-day message with access details.
Download the template
Text file (.txt), to open and edit in your usual word processor.
Sending these three messages at the right times clearly cuts down on last-minute questions. Adapt the tone to your usual style: these templates are a starting point, not text to copy word for word.