Guest departure checklist
Departure is also a good moment to get a review and quickly spot a forgotten item or any damage.
Before departure
Remind the guest of the check-out time if needed, without pushing if they're already leaving at the agreed time.
After departure, before cleaning
A quick look lets you spot a forgotten item or visible damage before cleaning tidies everything away. Use the post-stay message templates to calmly flag what you find.
In the hours that follow
Send the thank-you and review request message: this is when the response rate is highest.